This Refund Policy explains how Spark Tools handles refund requests for paid subscriptions and services. By purchasing or renewing a Spark Tools plan, you agree to this policy along with our Terms of Service.
1. Overview
Spark Tools provides subscription-based access to software products and AI-powered services. Because access is delivered digitally, refund requests are reviewed case by case based on the nature of the billing issue, account activity, and applicable law.
2. Subscription Charges
Subscription fees are charged in advance for the selected billing period. You are responsible for canceling your subscription before the next renewal date if you do not want the plan to renew.
3. Refund Eligibility
We may approve a refund when a duplicate charge, clear billing error, unauthorized transaction, or verified service access issue has occurred.
- Duplicate or accidental charges.
- Incorrect billing caused by a platform error.
- Paid access not made available after reasonable support attempts.
4. Non-Refundable Items
Except where required by law, refunds are not provided for partial billing periods, unused account time, feature non-use, promotional credits, custom services, or renewals that were not canceled before the renewal date.
5. How to Request a Refund
To request a refund, contact us at info@spark-tools.ai with the email address on your account, the transaction date, the amount charged, and a brief description of the issue.
6. Processing Timeline
Approved refunds are typically submitted to the original payment method. Processing times may vary depending on your bank, card issuer, payment provider, and region.
7. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated date.
8. Contact Us
If you have questions about this Refund Policy, please contact us at info@spark-tools.ai.